Orders
When will my order be processed?
Orders are processed within 1–2 business days after your confirmation email (excluding weekends & public holidays). You’ll receive a dispatch/dispatch-ready email once it’s on the way.
How do I track my order?
You’ll get a notification when your parcel is dispatched.
Also you can track your order by clicking here.
Most parcels are handled by Australia Post, Sendle, PFL Logistics, and Couriers Please.
Can I collect my order in person?
Yes—Mon – Fri, 9:30 am – 5:00 pm (public holidays excluded).
Collection point: 19 Berry St, Clyde, NSW 2142. We’ll email you when it’s ready.
Where can I review past orders and invoices?
Log in to your account to view your order history.
Delivery & Pick-Up
What are the delivery options and costs?
- Up to AUD $29: Standard postage AUD $6 per order
- AUD $29–$100: Standard postage AUD $10 per order
- AUD $100+: Free standard postage
- Express option: flat AUD $15 per order(Excludes bulky items.)
How long does delivery take?
Standard: 2–6 business days (allow 8–10 for western states & remote areas). Express: typically 1–5 business days. Delays may occur on holidays or in peak seasons.
Do you offer local pickup?
Yes—Mon–Fri, 9:30 am–5:00 pm at 19 Berry St, Clyde, NSW 2142. We’ll notify you when your order is ready.
What’s your handling time before dispatch?
1–2 business days from order confirmation (weekends & public holidays excluded).
Which carriers do you use?
Australia Post, Sendle, PFL Logistics, and Couriers Please.
Returns & Refunds
What is your return window?
You may request a return within 30 days of receiving your item.
How do I start a return?
Email support@4restaurant.com.au with your invoice & order number, order name, item(s), reason, and any details requested on the policy page. Do not send anything back until we confirm. Return address: 19 Berry St, Clyde, NSW 2142.
Who pays the return postage?
- Defective/incorrect items: you don’t pay the return postage.
- Change of mind: item must be unused, with tags & original packaging; you may need to cover the return postage. If accepted, we’ll send a return label and instructions.
Are there items I can’t return?
Yes—perishables, custom/personalised items, personal care goods, and hazardous/flammable items. Sale items and gift cards are not returnable.
Do you offer exchanges?
Return the item first; after approval, place a new order for the replacement.
When will I receive my refund?
After we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. If it’s been 15+ business days since approval, please contact us.
Payment & Billing
Which payment methods do you accept?
We use Shopify Payments and accept Visa and Mastercard.
Do you store my card details?
No—your payment details are not stored on our site.
Are there extra transaction fees?
No additional transaction fee is charged by 4Restaurant.
How do I use a discount code?
Apply your code before payment at checkout.
Where can I view my purchase records?
Check your account order history anytime.